All our stock is old, original, in excellent order and ready for use. We carry no modern or reproductions. We welcome your telephone calls or emails for further information on any of the catalogue items or your other requirements or if you have any difficulties ordering through our system.
Our extensive stock is mainly refurbished by our own workshops and sold ready for use. We are also pleased to quote for restoration work on customer's own items.
| Making A Purchase We aim to make ordering on line as easy as possible. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. An automatic email will be sent to you to confirm that the order has been sent to us.Due to most of the items being unique, and also on sale in the shop, the availability of the stock item will be checked physically immediately on receipt or your order.We accept credit and debit card payments. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency at the rate as specified in their terms and conditions. To give you a guide to current converted prices, see our home page link to a currency converter calculator. We accept Visa, Mastercard, Switch, Delta and Amex. You may send your credit card information via phone, mail, email or over the Internet.If you have any problems ordering on-line please do not hesitate to contact us on 01488 682317 and we will process the order for you. |
| Shipping And Handling Shipping to UK is calculated automatically for items that fit with normal carrier rules for weight and dimensions. We use either Royal Mail Special Delivery or a Parcel Carrier. Where both services are available you will be given a choice during the order process to determine which method you wish us to use.The despatch cost will be calculated on your total order, and entered on the order sheet. You have the opportunity to cancel at this stage should the result be unacceptable.Shipment to all other countries, and for heavier weights and larger dimension objects is by quote only. You will need to email your order to us, and we will advise a despatch cost to you for confirmation. The 'Contact us' page of the main website is a quick and easy method of doing this. |
| Delivery Schedule Dependant upon the nature of the goods we will endeavour to despatch your order within two working days. However, where items require special packing preparation or shipping arrangements, this may alter.If you have specific delivery date requirements please consult us by email or telephone. |
| Tax Charges Below Stairs is VAT registered, and uses the Margin Scheme for Second Hand Goods, Antiques and Works of Art. As such, there is no VAT element in the prices that can be claimed backon the goods sold. Delivery charges are subject to VAT at standard rate. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We abide by our descriptions, but should you be dissatisfied we would expect to be contacted within 48 hours of receipt of the goods, and a refund will be given on safe return of the same.For your further protection, under the United Kingdom's Distance Selling Regulations, consumers have a right to cancel the contract on the purchase of any of the items within 7 days. To cancel this contract the goods must be received by us within 7 days of receipt by you. The goods must be received here in the condition as originally despatched, and you are advised to use a method that includes proof of delivery. Please let us know by email or telephone before returning goods. |
| Reaching Us If you need to contact us, please email us on hofgartner@belowstairs.co.uk, alternatively, you can call on 01488 682317 (International +44 1488 682317), or write to us at Below Stairs of Hungerford, 103 High Street, Hungerford, Berkshire, UK RG17 0NB. |
| Privacy Policy Below Stairs of Hungerford do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns Policy We abide by our descriptions, but should you be dissatisfied we would expect to be contacted within 48 hours of receipt of the goods, and a refund will be given on safe return of the same.For your further protection, under the United Kingdom's Distance Selling Regulations, Consumers have a right to cancel the contract on the purchase of any of the items within 7 days. To cancel this contract the goods must be received by us within 7 days of receipt by you. The goods must be received here in the condition as originally despatched, and you are advised to use a method that includes proof of delivery. Please let us know by email or telephone before returning goods. |
Many more items are available from the shop so if you cannot find what you want, please email us. We also maintain a very successful customer requirements file. Email us on hofgartner@belowstairs.co.uk or telephone +44(0)1488 682317.
